If you are not sure which guide fits your situation, start with the retirement planning basics or the ETF explainer. Both are written for readers who are new to investing and avoid jargon.
Support desk
Send your question to info@{domain} and we will reply within one business day. For account or document requests, include your reference number so we can route it faster.
Our desk is open Monday to Friday, 9:00 to 17:00 AEST. Dial +61.3.2975.6088 and a real person will pick up, not a menu. Average wait time is under four minutes.
General questions get an answer within one business day. Anything that touches your portfolio or tax documents is handled within two business days. Urgent matters are flagged the same day.
Before you write in, browse the FAQ page. It covers account setup, fee schedules, rollovers and how we handle your data. Many answers take less than a minute to find.
Need a copy of a statement, a tax form or a transfer request? Email us with the document name and the period you need. We send everything as a secure PDF within two business days.
If a guide was unclear or a tool felt awkward, we want to hear about it. Your note goes straight to the editorial team and helps us rewrite the pages that cause confusion.