Support channels and response times
Send your account statements, portfolio summaries, or pension paperwork to info@{domain}. Our team reviews the material and replies with a written breakdown within two business days. This channel works best when you need a record of the advice or have multiple documents to walk through.
Call +61.3.2975.6088 between 9:00 and 17:00 Australian Eastern Time, Monday to Friday. A financial educator answers directly, so you skip the call queue. Typical wait time is under four minutes. Use this line for time-sensitive questions about contributions, withdrawals, or tax statements.
If your situation involves pension rules, estate planning, or multiple income streams, we may ask for a written summary before scheduling a deeper review. Expect a first response within one business day and a full answer within five business days, depending on the complexity of the case.
Whether you are new to investing or refining a long-term plan, our support team and guides are built to answer specific questions without jargon or pressure.
Ask a Question DirectlyWhether you are new to the site or returning after a break, this page collects the questions readers ask most often about navigating the guides, finding the right article, and getting in touch with the editorial team.
Start on the Guides page and look at the difficulty tag under each title. Beginner pieces explain terms like index fund, expense ratio, and asset allocation from scratch. Advanced guides assume you already know how to read a fund prospectus and focus on portfolio construction, tax efficiency, and rebalancing schedules. If you are unsure, begin with the three-part series on dollar-cost averaging and bond ladders.
Yes. Every article, guide, and FAQ page on Finwise is free to read without registration. We do not require an account to view content, and we do not gate articles behind a paywall. If you want to save articles for later, you can bookmark them in your browser or print them as PDFs directly from the page.
The news section is refreshed weekly, usually on Tuesday and Thursday mornings Australian time. Each update covers market movements, regulatory changes, and fund announcements that affect long-term investors. Older articles remain visible in the archive so you can trace how a topic developed over time.
Use the contact form and mention the article title and the section where you found the mistake. The editorial team reviews every correction within five working days. If the error affects a calculation or a factual claim, we add a correction note at the top of the article so other readers are not misled.
No. Finwise is an educational portal. The articles explain concepts, compare strategies, and describe how different products work, but they do not recommend specific investments for your personal situation. For advice tailored to your income, goals, and risk tolerance, you should speak with a licensed financial adviser. Our FAQ page has more detail on this distinction.
Send your suggestion through the contact page with the subject line "Topic suggestion." Include a sentence or two about what you want to understand better, such as how capital gains tax applies to ETF sales or how to compare superannuation funds. The editorial team reviews suggestions monthly and prioritizes topics that come up repeatedly.
